The Tech Support Troubleshooters role-play is a practical, low-tech classroom activity that helps computing students build essential soft skills through realistic troubleshooting scenarios. Students take turns acting as IT support and users, practicing perseverance, as well as communication, and problem-solving under pressure. This activity bridges technical knowledge with professional skills, preparing students for real-world client interactions.
Resources
Disciplines: Computer Science
Focal area: Dispositions
Resource type: Interactive Content
Cross-disciplinary skills:
Communication, Problem-Solving, Tailoring a Message to an Audience, Verbal Communication
Dispositions: Being Perseverant
Education level: Upper-Division Undergraduate
Descriptors: Tech Support, Troubleshooting
Language: English
License: Creative Commons Attribution (CC BY-NC)
This material is based upon work supported by the National Science Foundation under Grants No. 2111097 and No. 2417492.
Any opinions, findings, and conclusions or recommendations expressed in this material are those of the author(s) and do not necessarily reflect the views of the National Science Foundation.